20 Impact of COVID & Our Response COVID has had a huge impact on people living with or at risk of an eating disorder or body image concerns. People living with an eating disorder during this time have indicated a significant increase in eating disorder behaviours and thoughts due to the high levels of stress and uncertainty associated with COVID-19. A disruption to food shopping, change in exercise routines, increased exposure to food as people spend more time at home and the inability to receive face-to-face support are just a few of the stressors that have been communicated by our community since the beginning of the pandemic. Increased exposure to stressful media coverage and weight stigmatising social media messaging has also been linked to greater eating disorder symptomology during COVID-19. As a result, Butterfly has experienced a significant surge in demand to all services, including our Helpline, prevention services in schools and community, support groups and other treatment services. In response, and thanks to additional federal government funding, we were able to increase our level of support via the Helpline by hiring extra staff so we can respond to more requests. To meet the spike in enquiries during 2020, we extended our program offerings including Support Groups and the Youth Program to be able to reach more people across Australia. We also moved all these programs to virtual delivery which meant we were able to extend our reach, in more locations than ever before, with strong positive outcomes. 20