25 of contacts were from people experiencing an eating disorder. 8 2 % 8 3 8 8 4 5 people joined our carer online seminar series Understanding Eating Disorder Recovery delivered throughout the year. The 6-week series supports participants to learn how to best understand and support their loved one recover from an eating disorder. 9 2 9 5 0 5 8 3 1 of incoming contacts were from people who identified as male, an increase of 1% from the previous year. 8 2 % 8 2 7 The online webchat page and the general Helpline page were the second and third most-visited pages on the Butterfly website, after the home page. There were 8 3 4 4 8 7 8 3 1 9 2 0 9 3 5 1 9 7 , , , to the Helpline page and 9 3 6 8 3 5 9 3 4 8 3 2 3 4 6 , , , to the chat online page. of contacts were from carers and 8% were health care professionals 8 2 % 8 3 9 8 3 2 brief interventions were delivered, with interventions focused on enhancing motivation for change, decisional-balanced goal setting and psychoeducation about reducing harm and understanding ED behaviours. 8 2 3 8 3 9 8 3 2 Of those who agreed to provide feedback 8 2 % 5 9 2 9 2 8 were satisfied or very satisfied with the service received and 8 2 % 9 3 5 7 3 8 said they had acted on the information given to them by the time of follow-up. There are 3 8 2 3 4 4 7 3 9 practitioners and services listed on the Helpline Referral Database – a database of health professionals and services that have been screened for an understanding of eating disorders – with over 200 added in the past year Helpline 2021at a glance: 25 There were 9 3 2 8 3 3 9 3 4 8 3 0 3 4 6 , , , contacts to the service, an increase of 11% on the previous year. The average phone call lasted 9 3 1 8 3 2 minutes while an average webchat lasted 27 minutes.