working hard for members Helping members Making the industry every day in their business a better place £Every week HIA responds to6000calls from £ Employed, supported and skilled800 young members needing expert help, information and advice Australians through HIA Apprentices £ Every year HIA provides25,000 hours of £ Engaged more than 1000 member businesses professional business support and advice to members to train HIA apprentices £ In 2017 HIA delivered1250 courses throughout £ Promoted apprentice retention and completion Australia, training more than 6000members and through3000 pastoral care visits their staff, and awarding thousands of nationally accredited building qualifications £ Worked with beyondblue to generate awareness of mental health issues in our industry £ HIA’s national team of safety experts are on hand £ Supported members through business advisory to help manage workplace safety responding to 2000 member calls initiatives, including WHS management, workplace over advisory and business development programs. £ Every year HIA, through its staff and Call Centre, makes 100,000phone calls to members. Delivering tangible Promoting the industry membership benefits £ 100,000 potential consumers visited HIA Home £ HIA Vehicles – access to a range of vehicle services Inspiration Centres 200,000attended an annual HIA £ HIA Health Plan– save money on private health cover £ More than through Bupa Home Show in a capital city £ 2,500,000individual page views were recorded £ Contracts Online – access to HIA’s selection of online on HIA websites (hia.com.au and housinglocal.com.au) contracts and specifications £ HIA’s Housing Awards program attracted 3200 £ HIA Finance – access to financial products and services entries from the states, territories and regions £ HR Docs – online access to a suite of customisable, 10,000HIA members, families and staff attended legally compliant HR documents £ Housing Awards events in 2017. £ Fuel Discounts– access to fuel discounts through Caltex £ Toyota Fleet – access to Toyota Gold Fleet discounts £ Qantas Club – exclusive access to HIA’s Qantas Club corporate scheme. 2|HIA ANNUAL REPORT 2017