SUSTAINABILITY AT MYER MYER IS COMMITTED TO BUILDING A SOCIALLY RESPONSIBLE BUSINESS THAT INTEGRATES SUSTAINABILITY INTO EVERYDAY BUSINESS PRACTICES OUR SUSTAINABILITY STRATEGY HAS FIVE FOCUS AREAS: CUSTOMER TEAM ENVIRONMENT COMMUNITY BUSINESS Each of these five focus areas are customer focus groups. This series of senior leadership levels. The Group’s supported by relevant metrics to enable listening sessions provided a qualitative workforce composition at financial us to measure our performance. deep dive into the key issues and year end was 80.4 percent female, concerns raised by our customers to with 56.9 percent of leadership roles CUSTOMER enable us to tighten our focus even and 42.9 percent of our Non-Executive Myer continues to build our strategic further onto the things that matter Directors being female. Myer monitors focus based upon our customers’ most to our customers. progress in female representation priorities and expectations. This year through measurable objectives in terms TEAM of succession planning, parental leave we have again increased the time and resources dedicated to listening to our At Myer, we understand the value of and leadership development. customers and ensuring their perspective diversity and inclusion. Myer aspires to Myer is focused on strengthening the is central to our business decisions. create a diverse and inclusive workplace organisation through many of its diversity to reflect the diversity of our customers and inclusion initiatives. Our customer feedback program has and our community, to enable all team been implemented across all stores and members and people leaders to reach Throughout the year, we have delivered our website and is providing ongoing their full potential and to contribute to a range of initiatives including feedback from our customers about all Myer’s commercial success. participation in the Diversity Council elements of the shopping experience Australia’s (DCA) inaugural Workplace such as product range, value, customer Myer’s recently endorsed Diversity and Inclusion Survey, rolling out flexible work service and ease of shopping. Inclusion Policy sets out our principles options at the support office, facilitating and outlines the organisation’s approach unconscious bias education, trialling This feedback is revealing insights that to creating and maintaining an inclusive enable us to identify and address areas cultural awareness tools, partnering and collaborative workplace. The with Pride in Diversity, celebrating key that customers consider most important. business focuses on three inclusion This year we have supplemented this events such as National Carer’s Week priorities being cultural diversity, LGBTI and delivering the Myer Academy diversity ongoing quantitative measurement of inclusion and female representation at customer feedback with a series of masterclass series. 10 Myer Annual Report 2018