Appendix 3 – Non-Financial Performance Measures The following measure have been introduced following the enactment of the Local Government (Amendment) Act in August 2014 Sub-part 3 – Stormwater drainage (1) Performance measure 1 (system adequacy) (a) The number of flooding events that occur in a territorial authority district. (b) For each flooding event, the number of habitable floors affected. (Expressed per 1000 properties connected to the territorial authority’s stormwater system.) (2) Performance measure 2 (discharge compliance) Compliance with the territorial authority’s resource consents for discharge from its stormwater system, measured by the number of: (a) abatement notices (b) infringement notices (c) enforcement orders, and (d) convictions, received by the territorial authority in relation those resource consents. (3) Performance measure 3 (response times) The median response time to attend a flooding event, measured from the time that the territorial authority receives notification to the time that service personnel reach the site. (4) Performance measure 4 (customer satisfaction) The number of complaints received by a territorial authority about the performance of its stormwater system, expressed per 1000 properties connected to the territorial authority’s stormwater system. Page 103