Chapter 2: Levels of Service Purpose of the Level of Service Chapter - a description of the type of wastewater service the Council endeavours to provide, the context and manner in which it is delivered, the current achievements and the future challenges are pivotal to understanding the way the assets are managed. Components of the Levels of Service Section 2.1 Strategic Overview - The context of the stormwater within the context of Council’s services. 2.2 Who Are Our Customers - A description of the stakeholders of stormwater services. 2.3 What Our Customers Want - The expectations of our customers and how they were discovered. 2.4 What Do We Have to Do - Our statutory obligation to provide a stormwater service. 2.5 What We Currently Provide - The current levels of service and the performance indicators of our achievements. 2.6 What Our Customers Would Like - Future challenges from changing expectation and growth. 2.1 Strategic Overview The operating costs of the stormwater service accounts for around 2% of the Council’s total activity expenditure. A proportion that is predicted to remain relatively unchanged in the 2015-18 planning period. Stormwater drainage has an important role in the overall service provision of the Council services. In common with Emergency Management and Rivers Flood Protection the service is seldom tested but has a high impact on urban residents. Figure 1 in Chapter 1 shows the relationship between the stormwater asset management plan and the strategic objectives of the Council. The Council has a role to both guide and lead the community towards a vision of the future. The principle guiding strategic direction is captured in the mission statement– “The sort of place Marlborough could become in the future as a result of decisions and actions taken now and in the future.” The Council has adopted a strategy under the heading of ‘Smart and Connected.’ The tag line quickly encapsulates an integrated approach that maximises the skills and resources of the region and how they relate to the national and international context. The strategy has been built on a framework of six Community Outcomes - Governance, Environment, People, Economy, Mobility and Learning. Page 13