People Governance Quality Jobs Inclusive Increase Incomes Enabling Increase Capital Wealth Participative Education Transparent Life Long Learning Strategic Diversity Connected Flexibility Creativity Tolerance Engaged and Participative Economy Increasing GDP per FTE Environment EntrepreneursInnovation Smart & Attractive Productivity Control Over Pollution Levels, Forms Flexible Labour Connected and Effects International Connections System Protection and Care Ability to Transform Sustainable Resource Management Ability to Connect Living Health Mobility Individual Safety Local accessibility Access to Quality Housing National Accessibility Access to Quality Education International Accessibility Access to Quality Employment Sustainable Sports and Recreation Innovation Cultural Facilities and Events Safe Opportunities for Participation Social Cohesion 2.2 Community Outcomes Community Outcomes are a keystone to public service provision in New Zealand. The Long Term Plan 2015-25 (LTP: previously the Long Term Council Community Plan) is the vehicle by which the relationship between the community wellbeing, community outcomes and the services provided by the Council are described and published to the community. The LTP is updated every three years whilst Annual Reports and Plans are published annually in the interim periods. This activity contributes to the Community Outcomes of Environment by providing urban drainage networks that effectively manage flood risk and potential surface contamination from entering aquatic environments and People and Economy by providing a safeguard against stormwater flooding of residential and commercial property. The community outcomes have been established through consultation with the community and their elected representatives. The council conducts an annual customer satisfaction survey of 600 residents. Plans and strategies are published and the public invited to submit their comments. Special consultative committees and working groups are established to gain public opinion on specific projects. The council also draws intelligence from the experience and research of a number of national and local agencies such as the Nelson-Marlborough District Health Board, Ministry of Social Development, Statistics New Zealand, New Zealand Transport Agency, Marlborough Research Centre and many others. The levels of service defined and reported in the LTP and Annual Reports is one of the primary methods of monitoring and evaluating progress towards the community outcomes through the related performance indicators. Page 14