Table of Contents Chapter 1: Introduction ............................................................................................................ 1 1.1 Purpose ........................................................................................................................................ 2 1.2 Strategic Goals ............................................................................................................................ 2 1.2.1 Marlborough Infrastructure Strategy ............................................................................................. 4 1.2.2 The Blenheim Stormwater Strategy .............................................................................................. 4 1.3 Asset Management Plans ........................................................................................................... 5 1.4 Asset Management in Relation to the Planning Process ........................................................ 6 1.4.1 Other Planning Documents ........................................................................................................... 7 1.5 Stormwater Assets included in the Plan .................................................................................. 8 1.6 Stakeholders ................................................................................................................................ 9 1.7 Organisational Structure ............................................................................................................ 9 1.8 Negative Effects ........................................................................................................................ 10 1.9 The Plan Framework ................................................................................................................. 11 1.10 Asset Management Planning Maturity .................................................................................... 11 Chapter 2: Levels of Service .................................................................................................. 13 2.1 Strategic Overview .................................................................................................................... 13 2.2 Community Outcomes .............................................................................................................. 14 2.3 Who Are Our Customers .......................................................................................................... 15 2.4 What Customers Want .............................................................................................................. 15 2.4.1 National Benchmarking ............................................................................................................... 17 2.4.2 The Murphys Creek Case Study ................................................................................................. 17 2.5 What We Have To Do - Legal Obligations and Restraints .................................................... 18 2.6 What We Currently Provide ...................................................................................................... 19 2.6.1 Environmental Sustainability ....................................................................................................... 19 2.7 What Our Customers Would Like – Future Challenges ........................................................ 23 2.7.1 Levels of Service – Water Quality ............................................................................................... 23 2.7.2 Levels of Service – Flooding ....................................................................................................... 24 2.7.3 Levels of Service – Service Response Times ............................................................................. 24 2.7.4 Levels of Service - Affordability ................................................................................................... 25