Civil Defence Emergency Management Act 2002 S.60– Requires lifeline utilities to prepare to function to the greatest possible capability during an emergency. The design and operation of the stormwater system is encompassed within the requirement of the Act. 2.6 What We Currently Provide Currently the Council has five levels of services pertaining to stormwater drainage. Achievement against these standards is judged through eight ‘performance indicators’ which are reported in the LTP/Annual Report. The levels of service and the reported performance for the three years 2011-14 are shown in Table 2. Levels of Service: Stormwater Drainage Performance Targets Key Performance Indicators LTP 2011-12 2012-13 2013-14 2013-14 How did Baseline Actual Actual Target Actual we do? Provide an overall level of service that meets or exceeds residents’ expectations. Resident satisfaction with this service as measured by 6.7 6.8 6.5 6.7 6.6 survey, where 10 = “service delivered extremely well”. Minimise the environmental risks of stormwater discharge. Reported stormwater discharges to the aquatic environment, that cause a deterioration to the receiving <6 5 4 <6 5 water (as in the draftstormwater strategy). Provide a reliable stormwater service. Number of dwellings, commercial and industrial New New buildings flooded as a result of a storm event with a 0 <20 1 five year average return interval. measure measure Number of residential properties (dwellings including outbuildings and garages) flooded as the result of a New New 9 <10 2 storm event with a two year, or less, average return measure measure interval. Provide a service that is timely and responsive to current needs. % of complaints of flood water threatening a dwelling New New 98% 99% 96.3% responded to in less than one hour. measure measure % of all storm related complaints received during an New New 99% 85% 100% event responded to within four hours. measure measure Provide a stormwater service that is sustainable. % of annual renewal works completed. New 99% 73% 75% 109% measure % of capital improvement works completed. New 100% 115% 70% 118% measure Table 2 Stormwater Levels of Service and Performance 2011-2014 2.6.1 Environmental Sustainability The avoidance of environmental damage from wastewater discharge is an essential service provided by the Council and a high a priority for environmental, social and legal reasons. The Page 19