6.2 Current Arrangements 6.2.1 Modes of Operation Response roles, activities and EOC operations change as an emergency escalates. Table 6: Response Levels Response Level Description Level 4 Includes agency coordination centres and headquarters, national level sector coordinating entities, and all-of-government coordination across national National agencies. Coordinated from the MCDEM’s National Coordination Centre (NCC) in Wellington. Level 3 Includes CDEM Groups, district health boards, FENZ, and regional agency offices. Coordinated from Emergency Operation Centre (EOC)*. Regional/Local Level 2 The first official level of agency response. It includes first responders. Coordinated from Incident Control Points (ICP). Incident Level 1 The general public including individuals, families/whānau, community groups and businesses. Community * Note: 1. Marlborough is a unitary authority so regional (ECC) and local (EOC) are combined and operate under the name EOC. 2. The Marlborough EOC communicates with neighbouring Group’s ECCs and EOCs. 6.2.2 CDEM Emergency Operations Centre In August 2003 Marlborough District Council opened a purpose built Emergency Operations Centre from which all major emergencies are coordinated from. The EOC is made available to FENZ particularly to use and to any other agency managing an emergency response in Marlborough. This may include Police, Fire and Emergency New Zealand, MPI or other non-CDEM event managers such as Scout Jamboree organisers. The Centre is fully self-reliant with its own sewerage system, water supply, generator, UPSs and also houses the Council’s backup server. It is designed to the highest earthquake standards (IL4 rated) and houses the CDEM staff and FENZ Officers. 6.2.3 Emergency Communication Systems The ability to effectively communicate in the lead up to, during and after an emergency is a critical component of Marlborough’s operational capability. It is the Group’s expectation of all responding agencies that they can effectively communicate with each other at all times. CDEM has developed a channel plan which includes all the available frequencies used in Marlborough. Marlborough has a number of radio networks which give a very good coverage of the District. There is a high degree of willingness to share channels between agencies. Those sharing private or agency owned networks include forestry companies (although their change to digital may affect interoperability), Marlborough Lines, MDC, CDEM, NZDF and the Department of Conservation. The MDC channels are monitored by Council during working hours. The Council’s after hours call centre monitors calls outside working hours and in weekends. Marlborough Civil Defence Emergency Management Plan, 2017-2022 Page 44