Chapter 2: Levels of Service Components of the Levels of Service Section 2.1 Strategic Overview - The context of the water supply service within the role of Council’s services. 2.2 Who Are Our Customers - A description of the stakeholders of water services. 2.3 What Our Customers Want - The expectations of our customers and how they were discovered. 2.4 What Do We Have to Do - Our statutory obligation to provide a water service. 2.5 What We Currently Provide - The current levels of service and the performance indicators of our achievements. 2.6 What Our Customers Would Like - Future challenges from growth and changing expectation. 2.1 Strategic Overview The operating cost of the water supply service accounts for around 11.5% of the Council’s total activity expenditure. A proportion that is predicted to remain relatively unchanged in the 2015-18 planning period. The supply of drinking water is probably one of the most recognised, and heavily relied upon, services provided by the Council. Figure 1 Asset Management Planning Process in Chapter 1 shows the relationship between the water asset management plan and the strategic objectives of the Council. The council has a role to both guide and lead the community towards a vision of the future. The principle guiding strategic direction is captured in the mission statement - “The sort of place Marlborough could become in the future as a result of decisions and actions taken now and in the future.” The council has adopted a strategy under the heading of ‘Smart and Connected.’ The tag line encapsulates an integrated approach that maximises the skills and resources of the region and how they relate to the national and international context. The strategy has been built on a framework of six Community Outcomes - Governance, Environment, People, Economy, Mobility and Learning. Page 15