The Auditor Generals standard AG-4 has focused attention on the systems and controls around Council’s performance reporting. Issues identified regarding the current indicators, methods of measurement and their relevance to the customer experience are addressed as they are raised. 2.4.1 National Benchmarking In 2013 Non-Financial Performance Measures were issued by the Secretary for Local Government in accordance with S.261B of the Local Government Act 2002. The rules came into force on 30 July 2014. Sub-part 3 of the rules prescribe 14 performance measurements for water supply to be adopted by all local authorities throughout New Zealand. Many of the new measures have the same intent as the existing performance indicators measuring - the water quality with regard to bacteriological and protozoa standards; the response & resolution time to urgent and non-urgent customer requests; the number of customer complaints under six categories and water demand/usage. The new benchmark measures are attached in Appendix 1 – Non-Financial Performance Indicators. Two new indicators have been introduced - water losses from the system and water usage. There will be minor changes to current reporting processes with no significant financial implications. 2.5 What We Have To Do - Legal Obligations and Restraints Local Government Act 2002 S.130 - confers an obligation onto local government organisations to continue to supply water services and maintain capacity Local Government Act 2002 S. 125 - defines the requirement to assess water and sanitary services within the Council’s area of jurisdiction. The Building Act 1991 & 2004 – defines a legislative framework for building standards. Buildings must be safe and sanitary and must not threaten the water supply through contamination Health Act 1956 S39 - Dwelling houses to be required to have a sufficient supply of potable water. Part 2A of the Act has been added byHealth (Drinking Water) Amendment Act2007. The Amendment Act was passed in October 2007 and requires community drinking water supplies to comply with the legislation over a phased period depending on the size of the community. The Act also requires suppliers to have a comprehensive public health risk management plan for their supplies and facilitates charging for backflow protection. Rating Powers Act 1988 - Gives territorial local authorities the powers to gather revenue in relation to water supplies by rating, to cut-off a water supply when water rates are not paid and to install water meters. Public Works Act 1981 – Provides powers to local authorities to procure land for waterworks activities where necessary. Resource Management Act 1991 - The purpose of this act is to promote the sustainable management of natural and physical resources. The impounding of streams and abstraction of water from various sources are controlled under the two regional resource management plans established under this legislation - The Wairau-Awatere RMP and the Marlborough Sounds RMP. These two plans are currently under review Food Act 1981 - Permits the Minister of Health to prepare and publish ‘food standards’ covering a number of issues (Section 11C (2).) Whilst drinking water is clearly included in the definition of ‘food’ there is no specific reference to reticulated water and to date the legislation has been used in relation to bottled water only. Page 19