Table of Contents Chapter 1: Introduction ............................................................................................................ 1 1.1 Purpose ........................................................................................................................................ 2 1.2 Strategic Goals ............................................................................................................................ 2 1.3 Asset Management Plans ........................................................................................................... 4 1.3.1 Legislation ..................................................................................................................................... 5 1.4 Asset Management in Relation to the Planning Process ........................................................ 5 1.4.1 Other Planning Documents ........................................................................................................... 6 1.5 Water Assets ............................................................................................................................... 6 1.5.1 Blenheim Water Supply ................................................................................................................. 7 1.5.2 Blenheim Reticulation ................................................................................................................... 7 1.5.3 Picton Supply ................................................................................................................................ 8 1.5.4 Picton Reticulation ........................................................................................................................ 9 1.5.5 Renwick Supply and Reticulation .................................................................................................. 9 1.5.6 Havelock Supply and Reticulation ................................................................................................ 9 1.5.7 Awatere Supply and Reticulation ................................................................................................ 10 1.5.8 Riverlands Supply and Reticulation ............................................................................................ 11 1.5.9 Wairau Valley Supply and Reticulation ....................................................................................... 11 1.6 Stakeholders .............................................................................................................................. 12 1.7 Organisational Structure .......................................................................................................... 12 1.8 Negative Effects ........................................................................................................................ 13 1.9 The Plan Framework ................................................................................................................. 13 1.10 Asset Management Planning Maturity .................................................................................... 13 Chapter 2: Levels of Service .................................................................................................. 15 2.1 Strategic Overview .................................................................................................................... 15 2.2 Community Outcomes .............................................................................................................. 16 2.3 Who Are Our Customers .......................................................................................................... 17 2.4 What Customers Want .............................................................................................................. 17 2.4.1 National Benchmarking ............................................................................................................... 19 2.5 What We Have To Do - Legal Obligations and Restraints .................................................... 19 2.6 What We Currently Provide ...................................................................................................... 20 2.7 What our Customers Would Like – Future Challenges ......................................................... 27 2.7.1 Drinking Water Quality ................................................................................................................ 27