Customer Service Progress Update 2014 Asset Condition & Performance Field data capture process Engineering officers undertake field condition assessment of pipes and underground assets. Pipe samples are returned to the depot for assessment where possible. Further work is required to standardise the process and ensure it is coordinated with the AMIS recording system Asset condition assessment Further work is required to determine the accuracy and training consistency of on-site assessment of pipes & underground assets by field operatives and provide training where necessary. System Performance Unaccounted for water - Survey A draft assessment of leakage has been undertaken. and assessment of unaccounted A project to find and fix leaks in Renwick was for water prioritising Havelock, undertaken in spring 2014. The results are to be Picton and Renwick. evaluated and considered in further demand management works. Investigate pressure/meter A Reduced Pressure Zone has been established in zones central Picton. Further RPZ works are programmed into the capital programme. Asset Management Information System Review of existing Hansen V7 to A Council wide review of AMIS requirements was V8 upgrade with integration to undertaken in 2010/11. A major project was other data systems undertaken to procure and implement a replacement AMIS. Major works to identify needs, design and configure the TechnologyOne AMIS module. The system went live in December 2014. Planned Maintenance Assess pump station Trial was satisfactory but will be incorporated into new preventative maintenance trial AMIS. Programmed maintenance is being implemented through the new AMIS. Demand Management Update outcome of universal Universal metering has been delayed whilst the metering consultation and outcome of demand management techniques and evaluate cost/benefit greater certainty about population forecasts are reviewed. Asset Management Plan Revise to include peer review The 2012 AMP was peer reviewed by AECOM and recommendations. many of their recommendations incorporated into later drafts Develop an asset management A draft policy is partially complete with the intention it policy for A & S be adopted by Council by 30 June 2015. Risk Management Undertake a Risk Management Risk management process overhauled to follow Profile and Action Plan ‘source to tap’ flow. The Risk Management plan is reviewed annually lead by the Risk Manager Page 86