Levels of Service: Water Supply Performance Targets Key Performance Indicators LTP 2011-12 2012-13 2013-14 2013-14 How did Baseline Actual Actual Target Actual we do? Provide an overall level of service that meets or exceeds residents’ expectations. Resident satisfaction with this service as measured by 7.3 8.0 8.2 7.4 7.8 survey, where 10 = “service delivered extremely well”. Provide a level of water quality that meets community needs and is appropriate to the degree of public health risk. % compliance with E.coli criteria for Priority one (P1) bacteriological determinant of New Zealand Drinking 99% 100% 99.7% >99% 99.0% Water Standards, including Awatere. Provide a reliable water supply service. % of properties that receive a minimum water pressure of 300kPa at the property boundary (except in the Awatere Valley and Wairau Valley township). ● Blenheim 98% 99.7% 98% 98% 99.6% ● Picton 98% 99.7% 99% 98% 99% ● Havelock 98% New 100% 98% 100% Measure ● Renwick 98% New 69% 98% 69% Measure % of system where fire flows are equal to greater 25 litres/sec. ● Blenheim New New 86% 87% 84% measure Measure ● Picton New New 87% 70% 87% measure Measure ● Havelock New New 100% 80% 100% measure Measure ● Renwick New New 55% 30% 55% measure Measure % of system where fire flows are less than 12.5 litres/sec. ● Blenheim New New 0.9% 1% 0.5% measure Measure ● Picton New New 1% 5% 1% measure Measure ● Havelock New New 0% 8% 0% measure Measure Renwick New New 2% 3% 2% ● Measure measure Provide a service that is timely and responsive to customer needs. % of service interruptions responded to within: · 30 minutes for major loss of supply creating a situation causing or likely to cause damage to persons 95% 100% 100% 95% 100% or property. · 60 minutes for substantial leaks causing 95% 95.9% 94% 98% 100% interruption to multiple properties. % of interrupted supplies restored to customers within 98% 94.4% 91% 98% 100% eight hours of notification. Provide a sustainable water supply. % of renewal works in the Water Supply Asset New 100% 24% 70% 16% Management Plan completed. measure % of improvement works included in the Water Supply New 117% 118% 70% 81% Asset Management Plan completed. measure Figure 3 Performance Indicators 2011-14 Page 21