Section 1: Level of Service • Youth and elderly. • Community groups or events. • Private events or businesses. • Sport gcodes, organsed and informaecreation participats. • Stakeholders, developers, concessionaires. • Community Partners, eg; Sport Marlborough, Marlborough 4 Fun. Consultation To understand the expectations and values of the community it is necessary to carry out consultation. Consultation also helps educate the community of sustainable service options and to reach agreement upon a service level that increases customer satisfaction. How do we Access all of these People and Groups for Consultation? Above and beyond everyday communications between customers and the councillors or Council staff, the Council provide a number of formal consultation opportunities. Examples include the Reserves management plan consultation, Bylaw special consultative process, elected representatives and staff attending Community Association meetings, Access and Mobility forums held at the Council offices, continual involvement with sports groups and sportsground administrators and ongoing internal consultation with other Council departments. Youth and children receive targeted consultation through youth forums and schools such as the use of student councils to select the preferred play modules. Council operates a democratic procedure inviting submissions to annual plans or consent applications and reviews community satisfaction through commissioned surveys. User or community groups may express to the Council the desire for increased or improved services through the Annual Plan and LTP processes. The Council consults with Tangata Whenua where specifically required to do so, or when it is considered appropriate and beneficial. 1.5 How are we doing? A Market Research Report for MDC Services was conducted by SIL Research LTD in July 2014. A representative sample of 800 residents was interviewed. The level of confidence was 95% confidence level +/- 3.9% to 4.87%. Parks and reserves achieved the second highest individual performance rating in 2014 (8.29/9) within MDC. Across areas, there were some statistically significant differences in resident’s satisfaction. Rating differences were with the provision of Parks and reserves, swimming pools and public toilets. The six facilities all recorded positive satisfaction rating percentages with Parks and reserves (90.1%), Sports grounds (85.4%), Community Halls (59.9%), Swimming Pools (91.2%) and Cemeteries (84.3%). Reason for positive and negative ratings varied across services. Across most community facility provisions, in 2014 a continued increase or maintenance in performance ratings was recorded with the exception of community halls which recorded a decrease. Page 14