Section 6: Processes and Improvement Planning Section 6: Processes and Improvement Planning Our Commitment to Excellence There is a range of processes involved in maintaining a dynamic and relevant asset management plan. Some of these the Council has a good grip on, with others there remains room for improvement. The aim of this section is to consolidate and detail asset management improvement initiatives. The Reserves and Amenities Asset Inventory is near completion. This provides the opportunity to create an asset condition inspection programme and ensure that the database definition manual is clear and concise. Also with the implementation of a new Asset Database inventory system (TechOne), the accuracy of the data will be tested particularly in relation to budgeting forecasts. 6.1 Management Processes Performance Monitoring Council requires a sound process to ensure that [Council] performance is measured and service levels are adjusted to meet these indicators. With this performance monitoring underway, the Council will be able to identify key weaknesses in service provision and prepare the appropriate improvement programme if required. Improvement: Monitor the implementation and performance of this asset management plan. Improvement: Prepare an improvement plan if necessary. The Customer Interface Our understanding of customer expectations remains at a broad level. As this plan introduces KPIs to the system, the Council is unsure of the level of confidence in these KPIs to accurately reflect the community’s satisfaction with service standards. Improvement New Levels Services are reported on. Improvement: Increase consultation with Tangata Whenua and DOC and other significant stakeholders. Service Level Review The implementation of the TechOne system provides the tool to measure and monitor service standards. Improvement: Implement TechOne as the Data Management System. Contracts and Operations Management There are a number of competitively tendered service delivery and maintenance contracts in place. Contractors provide work programmes and asset information in monthly reports. Improvement: Improve the relationship between contactors asset information and the asset inventory database. Improvement: Contract Auditing- Implement Tech 1. Page 69