Executive Summary How we measure it Levels of Service Service statements keep reserve and amenity provisions on target and assist the Council to not over or under-provide these valuable community services. The levels of service in this AMP have been derived from three key drivers: • Strategic Objectives and Community Outcomes • Legislative equemets • Customer Expectations • New Zealand Recreation Association (NZRA) Guidelines Survey results and other customer feedback mechanisms indicate levels of service have been met however current levels have been reset for 2015/16 to be more appropriate with national guidelines as set out in the NZRA Guidelines. Asset Management Systems Asset lifecycle planning for reserve and amenity assets is essentially planned works programmes for assets based on ultimate community service and safety. The Access Database is used to help determine estimated lifecycle, consequence of failure (risk) and condition prioritises renewal and replacement activities. Council considers which asset type is best suited to particular physical environments and the service desired. By doing this, the assets used provide quality service for the optimal length of time and for the optimal expenditure. In other words, good knowledge of asset condition and performance helps the Council provide ‘value for money’. Information about reserve and amenity assets including location, quantity and condition is currently held in the Reserves and Amenities ACCESS database; although Council is currently implementing a new Asset Management Information System (AMIS).This will become the new Asset Management System for Reserves and Amenities by 2015. The maintenance required for each reserve or amenity depends upon the reserve location, category and the standards set in maintenance contracts; the greater the profile of the reserve, the greater the maintenance. Three types of maintenance are carried out on reserve assets; these are general, scheduled and unscheduled maintenance. Demand Management Reserves are predominantly natural environments that undergo constant change. Not only may the environment change but user groups may also demand change in provision levels. Section 4 outlines the drivers behind future demand and the required management strategies for reserves and amenity provision as well as significant provision changes over the next 10 years. Financial Summary Average estimated increases in operating expenditure of 3.49% pa are expected over the next 10 years. Page 3