Section 1: Level of Service Service Level Reviews Levels of Service as set out in Table 1. The levels of service have been updated to reflect the guidelines provided by NZRA to provide consistency within the industry. This will allow Marlborough to have a more robust measurement of Level of Service against other Districts in New Zealand. Table 1 Levels of Service 2015-25: Community Facilities Performance Targets (for the financial year) Level of Service Indicator Baseline 2015-16 2016-17 2017-18 2018-25 Provide an overall level of service that Resident satisfaction with this service as 7.7 7.7 7.7 7.7 7.7 meets or exceeds residents’ measured by survey, where 10 = “service expectations. delivered extremely well”. Neighbourhood Parks That within the urban environment 98% of the 98% 98% 98% 98% 98% area is provided with a Neighbourhood Park which Provision of Neighbourhood Parks in is either 500 metres approximately or ten minutes’ urban area within walking distance of walk. home, providing play opportunities for all ages, open space and amenity values. Public Gardens Three prime areas are allocated and maintained New 100% 100% 100% 100% to high horticultural amenity standard. Offering at Measure Provision of High quality Public least 5 various displays, educational opportunities Gardens in key locations that provide for the community and contemplative leisure opportunities for amenity horticultural experiences. displays, education and contemplative leisure experiences. 5 educational sessions are offered. Cultural Heritage The identification of sites of significance and the New 100% 100% 100% 100% value the community places on their Measure The Protection of specific cultural conservation.eg; War Memorial sites are heritage sites and opportunities to protected, identified and made available for experience and learn about our history. ANZAC Day parades. Provision of cemeteries will meet the future New 100% 100% 100% 100% interment of the community to provide accessible Measure and appropriate sites for burial. Page 16