Activity Group: Solid Waste Management Levels of Service 2018-28: Solid Waste Management Performance Targets (for the financial year) Level of Service Indicator Baseline 2018-19 2019-20 2020-21 2021-28 Provide an overall level of Resident satisfaction with this service as service that meets or measured by survey, where 10 = “service 7.6 7.6 7.6 7.6 7.6 exceeds residents’ delivered extremely well”. expectations. Reduce the amount of % growth in diverted material throughput at the 5,000 tonnes 2.5% growth 5% growth from 7.5% growth from 2.5% growth waste sent to the landfill. Resource Recovery Centre (RRC). from 2017-18 2017-18 2017-18 year on year % growth in sales at the Reuse Shop. $225k (inc GST) 2.5% growth 5% growth from 7.5% growth from 2.5% growth from 2017-18 2017-18 2017-18 year on year % growth in tonnage diversion from the Waste 3,000 tonnes 2.5% growth 5% growth from 7.5% growth from 2.5% growth Sorting Centre (WSC). from 2017-18 2017-18 2017-18 year on year % growth in greenwaste material throughput at the 16,500 cubic 2.5% growth 5% growth from 7.5% growth from 2.5% growth Greenwaste Acceptance Facility (GAF). metres from 2017-18 2017-18 2017-18 year on year Effective operation of Number of resident’s complaints in regards to 12 <12 <12 <12 <12 waste management and Bluegums Landfill operations. minimisation services. % of Kerbside Refuse and Recycling Collection 13,200 Service complaints/missed lifts. households < 1% of 2017-18 < 1% of 2017-18 < 1% of 2017-18 < 1% of 2017-18 Number of resident’s complaints in regards to the 12 <12 <12 <12 <12 greenwaste acceptance facility operation Number of resident’s complaints in regards to the transfer stations, waste sorting centre, reuse 36 <36 <36 <36 <36 centre, resource centre, ewaste facility, rural community recycling, coin skips and salvage yard. 2018-2028 Long Term Plan Page 103