Activity Group: Sewerage Including Treatment and Disposal Levels of Service 2018-28: Sewerage Including Treatment and Disposal Performance Targets (for the financial year) Level of Service Indicator Baseline 2018-19 2019-20 2020-21 2021-28 Customer Satisfaction Resident satisfaction with this service as measured by survey, where 7.8 7.8 7.7 7.7 7.6 Providean overall level of 10 = “service delivered extremely well”. service that meets or exceeds The total number of complaints received by the territorial authority residents’ expectations. about any of the following: (a) sewage odour (b) sewerage system faults 8.3 8.0 8.0 8.0 8.0 (c) sewerage system blockages, and (d) the territorial authority’s response to issues with its sewerage system, expressed per 1000 connections to the territorial authority’s sewerage system. System and Adequacy The number of dry weather sewerage overflows from the territorial Providea level of service authority’s sewerage system, expressed per 1000 sewerage connections to that sewerage system. 0.4 0.4 0.4 0.4 0.4 qualitythat minimises environmental risks. Discharge Compliance Number of wet weather sewerage overflows from the territorial Providea reliable wastewater authority’s sewerage system, expressed per 1000 sewerage 1.1 1.1 1.1 0.5 0.5 servicewith adequate system connections to that sewerage system. capacity and performance. Compliance with the territorial authority’s resource consents for discharge from its sewerage system measured by the number of: (a) abatement notices (b) infringement notices (c) enforcement orders, and Nil Nil Nil Nil Nil (d) convictions, received by the territorial authority in relation to those resource consents. Fault Response Times Where the territorial authority attends to sewerage overflows resulting Provide a service that is timely from a blockage or other fault in the territorial authority’s sewerage and responsive to customers’ system, the following median response times measured by: needs. (a) attendance time: from the time that the territorial authority receives notification to the time that service personnel reach the site, and 0.6 0.6 0.6 0.6 0.6 (b) resolution time: from the time that the territorial authority receives notification to the time that service personnel confirm 1.7 1.7 1.7 1.7 1.7 resolution of the blockage or other fault. 2018-2028 Long Term Plan Page 83