Activity Group: Water Supply customers and those detected by the reticulation monitoring systems. More Considerable care is required to ensure active leak detection projects return good recently the Council has also instigated an ‘active’ leakage programme in value for money. It is likely these techniques will be used more in future along with Renwick, Seddon, Picton and Havelock. Specialist contractors are employed to other demand management techniques such as pressure control, district leakage search for and locate leaks in underground pipes that are not obvious from the management, public education and voluntary restraint measures. Water demand surface. These projects have helped to reduce the volume of unaccounted for management is a particularly important technique in areas where the water water but are relatively costly because of the specialist equipment and skills sources are limited in times of high demand. required. Crews attend to all reported and detected leaks within a given timeframe, depending on an assessment of how serious the leak is. We aim to Firefighting capacity in some industrial/commercial areas is lower than the attend major leaks in 30 minutes, serious leaks within 60 minutes and respond to capacity sought by the New Zealand Fire Service (NZFS). Upgrades to the all reported leaks within three working days, with a median response time of 13 reticulation have been programmed over the next 10 years hours. Levels of Service 2018-28: Water Supply Performance Targets (for the financial year) Level of Service Indicator Baseline 2018-19 2019-20 2020-21 2021-28 Customer satisfaction Resident satisfaction with this service as measured by 8.2 8.2 8.3 8.3 8.3 Provideanoverall level of survey, where 10 = “service delivered extremely well”. service that meets or exceeds The total number of complaints received by the local residents’ expectations. authority about any of the following: (a) drinking water clarity 1.30 1.30 1.10 1.10 1.30 (b) drinking water taste 1.90 1.90 1.70 1.90 1.90 (c) drinking water odour 0.65 0.65 0.60 0.65 0.65 (d) drinking water pressure or flow 1.90 1.90 1.90 1.70 1.50 (e) continuity of supply, and 1.30 1.30 1.30 1.30 1.30 (f) the local authority’s response to any of these 0.65 0.65 0.65 0.65 0.65 issues expressedper 1000 connections to the local authority’s networked reticulation system.6 Safety of drinking water The extent to which the local authority’s drinking Blenheim a)Y b)Y a)Y b)Y a)Y b)Y a)Y b)Y a)Y b)Y Provide a level of water quality water supply complies with: Picton a)Y b)N a)Y b)N a)Y b)Y a)Y b)Y a)Y b)Y that meet community needs and (a) Part 4 of the drinking-water standards (bacteria Havelock a)Y b)N a)Y b) N a)Y b) N a)Y b) Y a)Y b) Y is appropriate to the degree of compliance criteria), and a)Y b)N a)Y b) N a)Y b) N a)Y b) Y a)Y b) Y public health risk. (b)art 5 of the drinking-water stanards (protozoalP d Renwick compliance criteria) Riverlands a)Y b)N a)Y b) N a)Y b) N a)Y b) Y a)Y b) Y . Awatere a)N b)N a)N b) N a)N b) N a)N b) Y a)Y b) Y Wairau a)N b)N a)N b) N a)N b) N a)Y b) Y a)Y b) Y Valley 6Assumes 15,591 connections. Estimated in accordance with DIA recommended option 2. Minimum Night Flow Analysis. Riverlands not included as industrial night consumption volumes not available. 2018-2028 Long Term Plan Page 96