Activity Group: Stormwater Drainage Levels of Service 2018-28: Stormwater Performance Targets (for the financial year) Level of Service Indicator Baseline 2018-19 2019-20 2020-21 2021-28 Customer satisfaction Resident satisfaction with this service as measured 6.6 6.7 6.6 6.6 6.5 Providean overalllevel of service by survey, where 10 = “service delivered extremely that meets or exceeds residents’ well”. expectations. The number of complaints received by a territorial 2 2 2 2 1.8 authority about the performance of its stormwater system, expressed per 1000 properties connected to the territorial authority’s stormwater system. System adequacy The number of flooding events that occur in a Actual number Actual number Actual number Actual number Actual number Provide a reliable stormwater territorial authority district. to be reported to be reported to be reported to be reported to be reported service. For each flooding event, the number of habitable 3.0 2.8 2.8 2.6 2.6 floors affected, expressed per 1000 properties connected to the territorial authority’s stormwater system. Discharge compliance Compliance with the territorial authority’s resource Nil Nil Nil Nil Nil Minimise the environmental risks consents for discharge from its stormwater system, of stormwater discharge. measured by the number of: (a) abatement notices (b) infringement notices (c) enforcement orders, and (d) convictions, received by the territorial authority in relation those resource consents. Response times The median* response time to attend a flooding 1 hour 1 hour 1 hour 1 hour 1 hour Provide a service that is timely event, measured from the time that the territorial and responsive to customers’ authority receives notification to the time that service needs. personnel reach the site. (*The statistical median is the time in which half of calls are responded to in less time and half in a longer time.) 2018-2028 Long Term Plan Page 89