Activity Group: Environmental Management Levels of Service 2018-28: Resource Consents Performance Targets (for the financial year) Level of Service Indicator Baseline 2018-19 2019-20 2020-21 2021-28 Provide an overall level of service that Resident satisfaction with this service as measured by 6.0 6.0 6.0 6.0 6.0 meets or exceeds residents’ expectations. survey, where 10 = “service delivered extremely well”. Provide a consent service that is fair, % of resource consent applications processed within 100% 100% 100% 100% 100% consistent, cost effective, timely and statutory timeframes. responsive to customers’ needs. % of objections under section 357(b) compared to total numberof applications processed.8 <0.5% <0.5% <0.5% <0.5% <0.5% Provide consistent, appropriate and timely % of incomplete applications rejected under the requirements information to applicants and the public on of section 88 of the RMA.. <15% <5% <5% <5% <5% the RMA and the resource consent and approval process. 8RMA, Section 357(b) – Riht of objectiog n in relation to imposition of additional charges and recovery costs. 2018-2028 Long Term Plan Page 2