Activity Group: People • the mismatch between rental income and operating costs as a result of low Major Capital Projects Inflated value rental levels Asset (Millions) • an increase in demand for the current units, and demand for Council to build 2018-25 Redevelopment and upgrading of a more units Housing number of Housing for Seniors units at Bryant $1.3 Place and Vivian Place • an increase in the use of mobility scooters and the need for secure storage of them — this will be considered if developing new complexes Emerging Issues and Expected Changes • damage caused by tenants smoking inside or near the units. The Council proposes to implement a full smoking ban inside and outside the units to Financial sustainability extend the life of the units and decrease the costs involved in renovation after smoke damage has occurred. Emerging issues within this Activity are: the age of the units and their increasing maintenance costs Currently the housing is of reasonable quality but due to some units being old and • some being on unstable land there is a need to undertake redevelopment and • the increasing proportion of older people in Marlborough upgrading of a number of units. Council agreed to a comprehensive budget in the 2014–15 Annual Plan. • the fixed incomes of many tenants Levels of Service 2018-28: Housing for Seniors Performance Targets (for the financial year) Level of Service Indicator Baseline 2018-19 2019-20 2020-21 2021-28 Provide an overall level of service that Resident satisfaction with this service as measured by survey, where 10 = 6.8 7.0 7.0 7.0 7.0 meets or exceeds residents’ “service delivered extremely well”. expectations Tenant satisfaction with this service as measured by survey, where 10 = 8.1 8.0 8.0 8.0 8.0 “service delivered extremely well”. Provide up-to-date record of Occupancy Minimum occupancy in units to be maintained. 98% 98% 98% 98% 98% levels Urgent Unplanned Maintenance – Percentage of unplanned maintenance 97% 98% 98% 98% 98% Provide Housing for Seniors reactive completed within 24 hours of notification. maintenance service in two categories Non-Urgent Unplanned Maintenance - Percentage of unplanned non- 97% 90% 90% 90% 90% urgent maintenance completed within 20 working days of notification. Provide an annual checklist of planned 65% 98% 98% 98% 98% maintenance/projects as set out in the Percentage of planned maintenance/projects completed in financial year. budget and from Committee meetings 2018-2028 Long Term Plan Page 39