Activity Group: People Levels of Service 2018-28: Emergency Management Performance Targets (for the financial year) Level of Service Indicator Baseline 2018-19 2019-20 2020-21 2021-28 Provide an overall level of Resident satisfaction with this service as measured by survey, where 10 = 8.2 8.2 8.2 8.2 8.2 service that meets or exceeds“service delivered extremely well”. residents’ expectations. The CDEM Group Plan and Group Welfare Plan fully comply with the Ministry of Civil Defence Director’s Guidelines. comply comply comply comply comply The Coordinating Executive Group, the Readiness & Response Committee 3x3 3x3 3x3 3x3 3x3 Provide a planned, tested and Welfare Coordination Group each meet at least 3 times per year. meetings meetings meetings meetings meetings capability to respond to major Civil Defence and Emergency Regional Incident Management Team train/exercise at least 10 times per ≥10 ≥10 ≥10 ≥10 ≥10 Events. year. Activate the Emergency Operations Centre (EOC) within30 minutes of an event or post a national warning beingreceived from MCDEM if an active 100% 100% 100% 100% 100% response is required. 2018-2028 Long Term Plan Page 52