Activity Group: Roads and Footpaths Levels of Service 2018-28: Roads and footpaths Performance Targets (for the financial year) Level of Service Indicator Baseline 2018-19 2019-20 2020-21 2021-28 Provide an overall level of service that Resident satisfaction with this service as measured by survey, meets or exceeds residents’ where 10 = “service delivered extremely well”. 6.7 6.5 6.5 6.5 6.5 expectations. Road safety The change from the previous financial year in the number of Provide a safe transport infrastructure. fatalities and serious injury crashes on the local road network, 1.0 -1 0 -1 -1 expressed as a number. Average quality of ride on a local road sealed network measured by Smooth Travel Exposure1and classified using ONRC hierarchy Arterial 91% 90% 90% 90% 90% Primary Collector 89% 88% 88% 88% 88% Secondary Collector 92% 94% 90% 88% 87% Access 89% 89% 88% 87% 86% Road condition Low Volume 94% 92% 90% 87% 85% Provide a quality transport 85% Average road roughness classified using ONCRC hierarchy infrastructure. Arterial 104.2 ≤ 110 ≤ 110 ≤ 110 ≤ 110 Primary Collector 119.0 ≤ 120 ≤ 120 ≤ 120 ≤ 120 Secondary Collector 124.0 ≤ 125 ≤ 125 ≤ 125 ≤ 125 Access 135.0 ≤ 140 ≤ 140 ≤ 140 ≤ 140 Low Volume 132.0 ≤ 150 ≤ 150 ≤ 150 ≤ 150 NB: a newly sealed road has an average roughness of 50 – 70. A very rough gravel rough will have a roughness value higher than 300. Road maintenance The percentage of sealed road network that is resurfaced Provide a sustainable land transport annually. Average chipseal life is 13.5 years. 5.25% ˃ 5.5% ˃ 5.5% ˃ 5.5% ˃ 5.5% infrastructure. Footpaths % of footpaths that meet the Asset Management Plan rating of To provide footpaths that meet the better than 4, where 1 = “Excellent” 2 = “Good” 3 = “Average” 4= 94% 94.9% 95.0% 95.25% 95.25% needs of an ageing community. “Poor” 5 = “Very Poor”. Response to Service Requests % of customer service requests relating to roads and footpaths to 87% 90% 90% 90% 90% which the territorial authority responds within 15 days 1Smooth Travel Exposure is the percentage of vehicle kms travelled on roads meeting a certain roughness standard. This indicator shows the extent to which Council has maintained the road asset. It records travel on the roading network which meets the roughness benchmarks therefore providing a measure of delivery of a safe and comfortable ride. Well maintained roads contribute to lower operating costs for road users. The Marlborough values compare favourably with peer agencies. 2018-2028 Long Term Plan Page 71