Activity Group: Regulatory Succession Planning Training for Building Control Officers An increasing number of the Building team members are older than 60 years of The qualification process has now changed for new Building Control Officers age. We need to plan ahead to ensure adequate numbers of trained staff are (BCOs) under Regulation 18 of the Building (Accreditation of Building Consent available to meet industry demands and the requirements of the Building Authorities) Regulations 2006. The previous recognition of prior learning (APL) (Accreditation of Consent Authorities) Regulations Act 2006. Such succession system has been removed. New officers without a recognised qualification will plans and upskilling of staff has been considered as part of the LTP. now be required to complete a 2 year NZQA diploma (Level 6). This process will require the candidate to complete 240 units which will include monthly classroom Quality Management training events (main centres), self-driven learning and on-site practical training. The Building Control Group is continuing to experience increased demands The employment process will be similar to a cadetship. It is envisaged that this will related to both its Building Consent Authority (BCA) and territorial authority (TA) negatively affect the number of potential candidates for job vacancies and will functions. This means the level of quality control management required to ensure impact on the training budget for Building Control. The time away from the core the Group meets its International Accreditation New Zealand (IANZ) and activity attending school room training programmes will also impact on the day to International Organization of Standardisation (ISO) requirements must be kept at day output of the team. On a positive note, the diploma ensures that the BCA has a very professional level. Historically this management has been maintained within fully qualified technical staff who have the competency to make appropriate the team by the manager and senior building officers. A change in the BCA decisions on compliance and therefore protect the Council from future liability. Accreditation process was introduced in 2017 and led to a review of the Group’s quality control system. This review confirmed the need for additional quality management assistance. A temporary measure (contracted services) was put in place in late 2017, with a permanent role provided for as part of this LTP. This new quality manager role will be responsible for the full range of Regulatory Department systems from 2019/20. Levels of Service 2018-28: Building Control Performance Targets (for the financial year) Level of Service Indicator Baseline 2018-19 2019-20 2020-21 2021-28 Provide an overall level of service Resident satisfaction with this service as measured 6.3 6.3 6.3 6.3 6.3 that meets or exceeds residents’ by survey, where 10 = “service delivered extremely expectations. well”. Provide a service that is responsive % of Building Consents applications granted within 97% 100% 100% 100% 100% to customer needs and minimise 20 working days of receipt of the application. risks to public safety. % of Code Compliance Certificates issued within 96% 100% 100% 100% 100% 20 working days of receipt of application. % of swimming pools inspected annually. 33.3% 33.3% 33.3% 33.3% 33.3% % of Building Warrants of Fitness audited annually. 20% 20% 20% 20% 20% Provision of Land Information Number of liability claims made because of <3 <3 <3 <3 <3 Memoranda. incomplete or inaccurate information supplied. 2018-2028 Long Term Plan Page 134