Activity Group: Regulatory Mass Rescue Plan The Cruise Guide app is set to be improved in utility, function and performance, A regional Mass Rescue Plan has been developed by Police to deal with an event taking it from a ‘minimum viable product’ to a marketable standard. It is intended such as the foundering of a cruise ship. In an event of this scale the initial local that the Cruise Guide app will be the primary mechanism for communication by response will be critical. The Harbourmaster, the CDEM Group and the Police the Harbourmaster and recreational Harbour users. New features include an have held preliminary discussions on undertaking local and routine training Automatic Identification System (AIS) ship tracking layer, additional live camera exercises. links, incident reporting functionality and access to historical and environmental information about the Marlborough Sounds. Risk Management Aids to Navigation (AtoNs) continue to form a critical component of the Harbour Tracking the changes in the risk profile of the Harbour over time is essential to Safety Management System and their operation complies with international ensure appropriate risk management strategies are in place. Collecting data to standards set by the International Light House Authority (IALA). New technologies understand this change has traditionally been achieved through public will be used to reduce the number of vessel visits required to each AtoN site. consultation and review of the Harbours incident register. However, new These technologies will be strategically implemented throughout the Sounds from technologies are available to improve data collection processes and enhance the 2018 onward. risk control measures in place. Quality Management System Technology must be properly utilised to ensure that the management of risk in the Marlborough Harbour continues to meet industry best practice standards. As for other Activities within this Regulatory Group, the Harbours Activity operates under a Quality Management System (QMS) to better demonstrate compliance Communication with statutory requirements. Increasing resource demands limit the ability of the Harbourmaster to maintain and continually improve the QMS in relation to the Implementation of new networks to increase monitoring and communication Harbours Activity. capabilities with ships will be installed in the Harbour from 2018 onward. This will ensure all ships entering Harbour waters are provided with the messaging and information they need to ensure safe passage. It will also enable the provision of virtual aids to navigation in the Marlborough Harbour for the first time. Levels of Service 2018-28: Harbours Performance Targets (for the financial year) Level of Service Indicator Baseline 2018-19 2019-20 2020-21 2021-28 Provide an overall level of Resident satisfaction with this service as measured by 7.4 7.4 7.4 7.4 7.4 service that meets or exceeds survey, where 10 = “service delivered extremely well”. residents’ expectations. Provide a safe environment for Distribute 7000+ Marlborough Safe Navigation and Tides Annually Annually Annually Annually Annually all users through effective public Brochures. education. Increase number of Cruise Guide App users by 5% 927 users (as of 973 1022 1073 1127 annually based on Google Analytics. January 2018) 2018-2028 Long Term Plan Page 145