Activity Group: Water Supply Levels of Service 2018-28: Water Supply Performance Targets (for the financial year) Level of Service Indicator Baseline 2018-19 2019-20 2020-21 2021-28 Maintenance of the The percentage of real water loss from the local Blenheim ≤44% 37% 37% 37% 37% reticulation network authority’s networked reticulation system 7 Picton ≤48% 32% 32% 30% 28% . Havelock ≤51% 49% 38% 30% 28% Renwick ≤50% 35% 32% 30% 28% Awatere ≤28% 15% 15% 15% 15% Wairau Valley ≤42% 15% 15% 15% 15% Fault response times Where Council attends a call-out in response to a fault or unplanned interruption to its networked reticulation system, the following median response Provide a service that is timely times measured: and responsive to customers’ (a) attendance for urgent call-outs: from the time that 30 minutes 30 minutes 30 minutes 30 minutes 30 minutes needs. the local authority receives notification to the (The target figures are the time that service personnel reach the site, and ‘median’ time ie half of all call- (b) resolution of urgent call-outs: from the time that 3 hours 3 hours 3 hours 3 hours 3 hours outs will be responded the local authority receives notification to the to/resolved in less time, half will time that service personnel confirm resolution of be greater.) the fault or interruption. (c) attendance for non-urgent call-outs: from the time 8 hours 8 hours 8 hours 8 hours 8 hours that the local authority receives notification to the time that service personnel reach the site, and (d) resolution of non-urgent call-outs: from the time 13 hours 13 hours 13 hours 13 hours 13 hours that the local authority receives notification to the time that service personnel confirm resolution of the fault or interruption. Demand management The average consumption of drinking water per day 800 litres 780 litres 770 litres 770 litres 750 litres Provide a reliable water supply per resident within the territorial authority district. service. 7The water loss figures shown are based on the best available information and do not include legitimate commercial/industrial night usage, day/night adjustment factor or system specific issues that are not currently monitored. Water loss has been calculated in accordance with Method Option 2 (minimum night flow analysis) recommended by the Department of Internal Affairs guidance for non-financial performance measures for water supply. 2018-2028 Long Term Plan Page 97