Activity Group: People Levels of Service 2018-28: - Democratic Process Performance Targets (for the financial year) Level of Service Indicator Baseline 2018-19 2019-20 2020-21 2021-28 Provide an overall level of service that Resident satisfaction with this service as meets or exceeds residents’ expectations. measured by survey, 10 = “service delivered 6.7 6.7 6.7 6.7 6.7 extremely well”. Provide a communications level of service Resident satisfaction with this service as that meets or exceeds residents’ measured by survey, 10 = “service delivered 6.1 N/A 6.4 N/A 6.7 expectations. extremely well”. Provide a service that is timely and Percentage of agendas available to the public, by responsive to residents’ needs. way of the website and counter enquiry, at least 100% 100% 100% 100% 100% three working days prior to meetings. Elections and polls will comply with the provisions no petitions no petitions no petitions for Properly managed local elections of the Local Electoral Act 2001 with no petitions for inquiry N/A for inquiry N/A inquiry 2022 or for an inquiry. 2025 elections Public contribution to decision making % of Council items of business open to the 90% 90% 90% 90% 90% process. public. 2018-2028 Long Term Plan Page 33