Marlborough District Council Roading Assets - Activity Management Plan 2015 - 2018 SECTION 1 EXECUTIVE SUMMARY Assisting economic development Assisting personal safety and security Improving access and mobility Protecting and promoting public health Government Policy Statement 2015, - provides the proposed overall strategic direction for land transport; To drive improved performance from the land transport system by focusing on: Economic development Road safety Value for money Land Transport Management Act 2003, NZTA Programme and Funding Manual Transport Act 1962 Civil Defence Emergency Management Act 2002 Telecommunications Act 2001, Electricity Act 1992, Gas Act 1992, Petroleum Demand Restraint Act, Railway Safety and Corridor Management act 1992 Summary Offences Act 1981 Health and Safety in Employment Act 1992 Health and Safety at Work Act Building Act 2004 MDC Roading Bylaws MDC Code of Practice for Subdivision and Land Development MDC Regional Policy Statement MDC District Plans (MSRMP & WARMP) MDC Regional Land Transport Strategy Marlborough Roads Safety Management System (SMS)– MDC Walking and Cycling Strategy Urban Growth Strategies 1.3.6 Development of Levels of Service 1.3.6.1 Evaluation of Service Levels Levels of service are “the defined quality for a particular activity or service area against which performance may be measured” and these usually relate to quality, quantity, reliability, responsiveness, environmental acceptability and cost. Customer measures relate to how the customer receives the service, in terms of tangible and intangible measures. Technical measures (discussed later in this section) which support the customer measures, are internal measures that are more quantifiable and measurable, but in technical terminology they are unsuitable for customer use. During the customer consultation processes previously mentioned, key roading customer values were identified and developed. The roading customer values are of a qualitative nature and address issues and incorporate measurements that the customer can understand and identify with e.g. customer satisfaction, crash statistics, customer complaints etc. Key performance indicators (KPI’s) have been developed to measure the level of service achieved for each roading customer value (safety, efficiency and growth, quialtyad sstaaility, n u inb ). Key Perfor ance Indicaors are developed in t s AMP pode a high evel objec e measure. The Operational Performance Measures align to the KPI’s and are incorporated in Council’s Safety Management System and Road Maintenance contract providing technical levels of service for the day to day requirements to maintain the asset. The detailed list of technical levels of service with various performance indicators are listed in the Marlborough Roads Safety Management System Manual. 30 September 2014 Page 9 of Section 1